Terms of service
1. GENERAL
1.1- The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with ALISSANDRO LOPEZ (“Sandro Lopez”, “us” or “we”), at the Sandro Lopez website.
1.2- By using sandrolopez.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”).
1.3- The Sandro Lopez website only offers products that we have in stock or that will be made upon the cutomer's order and that are published on www.sandrolopez.com. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.
1.4- We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on sandrolopez.com at the time you place your order. If you do not agree to any change of the Terms and Conditions then please stop using the website.
1.5- By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
1.6- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
1.7- We reserve the right to refuse Service to anyone for any reason at any time.
1.8- Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
2. PRICES AND DELIVERY CHARGES
2.1- The prices displayed on sandrolopez.com include the VAT based on the country of origin of the goods which in this case is Italy, but do not include delivery charges.
2.2- The delivery charge for each order will depend on the items dimensions or weight as well as country of destination. The cost for each delivery method is clearly indicated during the check-out process and prior to confirming your order.
3. ORDERING/CONCLUSION OF CONTRACT
3.1- Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know as soon as possible. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. In case alternative arrangements may be necessary we will contact you to settle the refund. We shall not be liable to you or to any third-party for damages caused due to such an event.
4. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1- We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
4.2- This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5. PRICES, MODIFICATIONS TO THE SERVICE
5.1- The prices displayed on sandrolopez.com include the VAT based on the country of origin of the goods which in this case is Italy, but do not include delivery charges.
5.2- The delivery charge for each order will depend on the items dimensions or weight as well as country of destination. The cost for each delivery method is clearly indicated during the check-out process and prior to confirming your order.
5.3- Prices for our products are subject to change without notice.
5.4- We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.5- We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. PRESENTATION OF PRODUCTS OR SERVICE
6.1- We have made every effort to display as accurately as possible the colours and composition of our products that appear on sandrolopez.com. If there are colour differences between the colours shown on the website on your computer and the actual colours of the products, this may be due to the colour reproduction on your computer.
6.2- Please note that we often use manual crafts processes and natural materials when making our products, this means that no two items are exactly alike. Whenever natural materials such as wood and stone are used, the natural tone, color and pattern variation of the materials as well as their structural qualities can affect the appearance and performance of the products, making every item different from others. In this sense the images on our website are used for representation purposes only and the actual products may vary from what you see on the website.
6.3- Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities or be made for you upon your order. These are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
6.4- We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6.5- All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
6.6- Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
7.1- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
7.2- You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
8. OUR LIABILITY
8.1- Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
8.2- Sandro Lopez accepts liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
8.3- Sandro Lopez is not liable for damages or losses caused due to a misuse of our products or services. The term misuse refers to the use of the product in ways that it was not originally designed and intended for, or in ways not presented as part of the product’s features and functions.
8.4- Sandro Lopez is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control.
8.5- Our maximum liability to you for any loss or damage arising in connection with your order on the Sandro Lopez website shall be limited to the total price of your order.
8.6- We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
8.7- We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
8.8- You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
8.9- In no case shall SANDRO LOPEZ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
9. PERSONAL INFORMATION
9.1- Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://sandrolopez.com/policies/privacy-policy
10. SEVERABILITY
10.1- In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
11. OWNERSHIP OF RIGHTS
11.1- All intellectual property rights, such as trademarks and copyrights on the Sandro Lopez website remain with Sandro Lopez. Any use of the website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sandro Lopez.
12. PROHIBITED USES
12.1- In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. INDEMNIFICATION
13.1- You agree to indemnify, defend and hold harmless SANDRO LOPEZ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14. TERMINATION
14.1- The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
14.2- These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
14.3- If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
15. ENTIRE AGREEMENT
15.1- The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
15.2- These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
15.3- Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
16. GOVERNING LAW
16.1- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.
17. ONLINE CUSTOMER SERVICE
17.1- We are here to help. If you have questions, complaints or any concern regarding your online purchase or the website you can email our customer service team at store@sandrolopez.com
18. TRANSLATION (PREVAIL CLAUSE)
18.1- In the event there is a conflict between this English version of the Terms and Conditions and a translated version, this English version shall prevail.
We recommend that you download our Terms and Conditions to keep a copy for your reference.
19. CHANGES TO TERMS OF SERVICE
19.1- You can review the most current version of the Terms of Service at any time at this page.
19.2- We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. COMPANY INFORMATION
20.1- Sandro Lopez has its registered office in Milan Italy:
Alissandro Lopez
Via Filippo Juvara 7
20129 Milan (Italy)
VAT registration number: IT07955390963
Company registration number: MI-2061634
C.F. LPZLSN82H19Z224X